ELEVEN POLISHING & DETAILING L.L.C (“ELEVEN”, “we”, “us”, or “our”) operates the Eleven Premium Vehicle Care mobile application (the “App”) and website www.elevenuae.com (together, the “Platform”).
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with applicable laws of the United Arab Emirates.
1. Information We Collect
We may collect and process the following personal information when you use our Platform or Services:
- Name, phone number, email address
- Account login details
- Vehicle information and service history
- Location and geolocation data required for service delivery
- Communication records (emails, messages, support inquiries)
- Transaction-related information (excluding card details)
2. Payment & Card Data Security
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
- Eleven Premium Vehicle Care App will not pass any debit/credit card details to third parties.
Payment transactions are processed securely through authorized payment gateway providers in compliance with applicable security standards.
3. How We Use Your Information
We use personal data solely for legitimate business purposes, including:
- Creating and managing user accounts
- Booking, scheduling, and delivering services
- Processing payments and subscriptions
- Sending service-related notifications and confirmations
- Customer support and dispute resolution
- Service improvement, analytics, and compliance with legal obligations
4. Data Privacy & Security Measures
- Eleven Premium Vehicle Care App takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies.
- However, Eleven Premium Vehicle Care App cannot guarantee the security of any information that is disclosed online.
While we take reasonable precautions, no method of transmission over the internet is 100% secure.
5. Data Sharing & Third Parties
We may share limited personal data with trusted third-party service providers (such as payment processors, hosting providers, and communication platforms) only to the extent necessary to operate the Platform and deliver services.
These third parties are contractually obligated to safeguard your information and comply with applicable data protection laws.
We do not sell personal data.
6. External Links
- Eleven Premium Vehicle Care App is not responsible for the privacy policies of websites to which it links.
- If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply.
- You should contact these entities directly if you have any questions about their use of the information they collect.
7. Data Retention
Personal data is retained only for as long as necessary to:
- Fulfill service obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
8. User Rights
Subject to applicable UAE law, you may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of personal data (where legally permissible)
Requests can be submitted using the contact details below.
9. Policy Updates
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards.
- Customers are encouraged to frequently visit these sections to stay informed of any changes.
- Modifications will be effective on the day they are posted.
10. Contact Information
For any questions regarding this Privacy Policy or your personal data, please contact us:
ELEVEN POLISHING & DETAILING L.L.C
Email: contact@elevenuae.com
Address: Aspin Commercial – Office 1002, Trade Center First, Sheikh Zayed Road, Jumeirah, Dubai, United Arab Emirates